Privacy Policy
Last updated: March 25, 2026
In short: We collect only what we need to sell you tickets and improve your experience. We never sell your personal data. You can access, delete, or export your data anytime. We honor Global Privacy Control signals and comply with CCPA, CPRA, and applicable state privacy laws.
Overview
Evoque (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By using our services, you consent to the practices described herein.
What personal data we collect
We collect information you give us directly (like your name and email) and some data automatically (like your device type).
| Data Type | When Collected | Purpose |
|---|---|---|
| Name & email | Account creation | Identify you, send confirmations |
| Phone number | Optional at checkout | Event updates & support |
| Billing address | Ticket purchase | Payment processing & fraud prevention |
| Payment info | Ticket purchase | Processed by our payment provider (never stored by us) |
| Date of birth | Age-restricted events | Age verification only |
How we use your information
We use your data to process tickets, improve your experience, and keep the platform safe. That's it.
We will never use your data for purposes incompatible with those listed above without notifying you first.
Your rights and choices
You're in control. Access, correct, delete, or export your data at any time.
| Right | What it means |
|---|---|
| Access | Request a copy of the personal data we hold about you |
| Correction | Ask us to fix inaccurate or incomplete data |
| Deletion | Request we delete your personal data (subject to legal retention requirements) |
| Portability | Receive your data in a machine-readable format |
| Opt out | Unsubscribe from marketing emails; opt out of data sharing |
| Withdraw consent | Revoke consent for optional data processing at any time |
To exercise any right, email privacy@evoque.com. We respond within 45 days.
Additional rights for California residents
CCPA/CPRA gives California residents extra control over their data.
Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have additional rights including the right to know what personal information we collect, request deletion, and opt out of data sharing.
We honor Global Privacy Control (GPC)signals automatically. You can also manage your preferences via the “Do Not Sell or Share My Personal Information” link in our footer.
We will not discriminate against you for exercising your privacy rights.
How we protect your data
Industry-standard security measures protect your information at every step.
No system is 100% secure. If you suspect unauthorized access, contact us immediately.
How long we keep your data
We retain your data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Transaction records are kept for a minimum of 7 years for tax and legal compliance. You may request deletion at any time — we'll remove everything we're not legally required to keep.
Children\u2019s privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us their information, please contact us immediately and we will delete it.
Changes to this policy
We may update this policy from time to time. Material changes will be communicated by email and by updating the date at the top of this page. Your continued use of our services after changes constitutes acceptance of the revised policy.
Contact us
Questions about this policy? We're here to help.
Evoque Privacy Team
Email: privacy@evoque.com
Address: [Your Business Address]
Response time: Within 5 business days
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