Refund Policy
Last updated: March 25, 2026
In short:Cancelled events = full refund (including all fees). Rescheduled events = refund option within 30 days. Voluntary cancellations depend on the organizer's policy.
Overview
At Evoque, we want you to have a great experience. This policy explains when and how you can receive a refund. All refunds cover the total amount paid, including all service fees.
Event cancellations
✓ Full refund guaranteed
If an event is cancelled and not rescheduled, you get a full refund of the total ticket price (including all fees). We automatically initiate the refund and notify you by email. Typically processed within 5-10 business days.
Postponed or changed events
Your tickets stay valid for the new date. Can't make it? Request a refund within 30 days.
If an event is rescheduled, your tickets remain valid for the new date. If you cannot attend, you may request a full refund within 30 days of the rescheduling announcement.
If an event undergoes significant changes (e.g., venue change, headliner change), you may be eligible for a refund depending on the nature of the change.
Voluntary cancellations
Depends on the organizer's policy. Check before you buy.
| Timeframe | Refund | Note |
|---|---|---|
| 7+ days before | Full refund | Where allowed by organizer |
| 3-7 days before | Partial refund | Where allowed by organizer |
| < 3 days before | No refund | Unless event is cancelled |
Some events have different windows. Always check the event's refund terms before purchasing.
How to request a refund
Or email support@evoque.com directly.
Refund processing
Non-refundable situations
Exceptions
We reserve the right to make exceptions at our discretion. If you believe you have an exceptional circumstance, contact our support team.
Contact us
Evoque Support
Email: support@evoque.com
Response time: Within 24 hours
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